Export your Bounced Email List from JSender

JSender allows you to export almost all your data from our system. You can export the email addresses according to your requirements. Go to the page Contact -> Manage Contacts, you can find the steps in the following images:

• Click "(Advanced)"
• Check "Bounced" check box
• Press "Search" button
• All the bounced emails are listed
• Use Batch Action function, select "Export Contact (All Pages)", all the bounced emails can be downloaded in Excel format (xls)

For those users with very large email list size, we may split the records in multiple .xls file and archive in a zip file. If you are looking for a free tool to extract it, we recommend 7-Zip.

About the real time report

Our system gets event every second. When somebody opens the email, clicks the link, downloads the images from our server, our system would getting event. The events may trigger to update our user data, such as how many recipients opened the email in the campaign.

It is a heavy task to update these information into our database in real time. So, frankly, the campaign report you are viewing may not be the latest information, it reflects the actual information but just getting a little bit delay. The report would be updated periodically, so it would eventually reflect the final information.

We are working hard to improve our system to make it reflect the information as fast as possible, but in case you would like to get the latest information of the campaign, simply press a "Update" button and it would tell us that you are hurry to get the latest information now, we would update your campaign report immediately. May be many people are pressing the button at the same time, so, if not immediately, just 30 secs, we promise the latest report would be delivered. Please find the button below:

Track Your Campaign

How to track your campaign?

Open rate is an important figure to show the performance of your campaign. Our system tracks the action by an invisible image. When recipients open the email with the image, the action is tracked . Unfortunately, the blank image might not be opened spontaneously due to security setting. Recipient would need to allow images to be displayed in order to have the open rate recorded.

Click rate of a campaign refers to the clicking of a link included in the email. Every click of recipient is recorded and that shows you how much attention the link gained from the target. The report could be found under Campaign.

Would there be NO open rate but click rate more than zero?

Yes, this case occurs when a recipient doesn't allow images displayed in email, therefore, the open is not recorded. The clicking of link would still be tracked and this leads to a zero open rate but valid click rate.

List Segmentation

In our recent system upgrade, we have added a new feature - Filter. You can use it to send a segment of the selected list(s). So, how it works?

1) Go to "Contact", "Filter", then press the "Create Filter" button.

2) Name your filter and input some description (if necessary)

3) Choose the filter criteria you would like to select, for example, all male recipient in Korea.

4) It's worthwhile to talk about the relation (AND and OR) in between the two criteria. As the name stated, if you choose AND, it means that you select all male recipient, and they must be in Korea. For the OR, it means that you select all male recipient (in any country) or Korea (in any gender), recipients matched either criteria will be selected.

Press Create Filter button. That's completed the filter creation. But how it is related to your campaign?
When you create a new campaign, you can choose a filter now.

First, select the contact list(s), then choose the filter. It will show you how many recipient were selected for this campaign and your campaign will be more personalized and relevant to your email content now.

At this moment, we provide two criteria to create the filter, and we are working hard to put more criteria to create a more powerful filter.